Help center

Frequently asked questions

Everything you need to know about orders, shipping, purity testing and our quality procedures.

Orders

01 What products do you sell?

Westcoast Labs offers lyophilized research peptides, peptide blends and laboratory solvents such as bacteriostatic water. Every product is sold for laboratory research purposes only.

02 How do bundle savings work?

Mix and match any peptides: buy 3 vials and save 4%, or buy 5 or more and save 7%. The discount is applied automatically in your cart. Bacteriostatic water doesn’t count toward the bundle.

03 Can I use a coupon with a bundle discount?

Yes. Bundle savings stack with any coupon on the site. The bundle discount is applied first, then your coupon is applied to the reduced subtotal.

04 Do you offer returns or refunds?

All sales are final, with no returns or refunds, so please review your order carefully before purchasing. If an item arrives damaged or incorrect, report it within 48 hours of delivery.

Shipping

05 What is the same-day shipping cutoff?

Orders placed before 5:00 PM Pacific Time, Monday through Friday, ship the same day. The countdown on the site shows the cutoff in your own time zone.

06 How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery takes 1–5 business days depending on your location and shipping method. Orders over $125 ship free within the U.S.

07 Do you ship internationally?

Yes. Contact us for international shipping rates and availability before you order.

08 How can I track my order?

You’ll receive a confirmation email with tracking information as soon as your order ships.

Quality

09 Does every product come with a Certificate of Analysis?

Yes. Every batch is tested by an independent U.S. laboratory for identity and purity (HPLC and LC-MS). You can view the CoA for the current batch on each product page.

10 Are your products for human use?

No. All products are sold strictly for laboratory research and in-vitro use. They are not drugs, foods, cosmetics or medical devices, and are not for human or veterinary use.

About the Company

11 What is WestCoast Labs?

WestCoast Labs is a U.S.-based research supply company offering lab-grade peptides at fair, transparent prices. Our curated selection is focused on strict purity standards, straightforward product information, and fast shipping, helping researchers access research supplies without unnecessary costs or hidden fees.

12 Why should I trust WestCoast Labs?

At WestCoast Labs Supply, we believe researchers deserve quality-focused products, transparent pricing, and a straightforward purchasing experience. Our curated selection follows strict purity standards, and we aim to provide clear product information, fast shipping, and no hidden costs. We are committed to making research supplies accessible at fair prices so researchers can focus on their work with confidence.

Support

13 How do I contact you?

Use the Contact page or email westcoastlabssupply@gmail.com. We aim to reply within 1–2 business days.

Still have a question?

We usually reply within 1–2 business days.

Send us a message about products, quality procedures or your order.

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